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| EPC Market Customer Care |
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| EPC Market Policies and Information Selling online since 1999 * We guarantee your satisfaction and our low prices * Safe Shopping! All orders are processed securely through the Yahoo! Shopping Network * Your personal information is secured and NEVER sold or shared All products listed on the EPC Market online store are new factory sealed and retail packaged with full manufacturer warranty. We believe our first responsibility is to the customers who patronize our store. We strive to offer superior customer service, technical support. You can be assured that you will receive a first class customer service and best shopping experience in using our store. Normally, we ship all orders in 24 hours Order Processing Orders will be processed for fulfillment within 24 hours of receipt unless received after 3PM Pacific Time (15:00), in which case they will be processed the following business day.* Once processed, your order will ship as indicated under availability on the product page. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery. * Note: All orders are subject to price change by the seller. In the event a price change occurs, the seller will notice the customer about the change before the order delivery. All orders are processed securely through the Yahoo! Shopping Network. For big size products, such as portable air conditioners, refrigerators and massage chairs, the shipping fee is in fixed, please choose the shipping method- "SPECIAL" for a fixed shipping cost. Accordingly, we will adjust the shipping cost difference to your credit card. Please see the detail delivery description of these products or call us toll free at 1-866-210-1688. All these products come with at a complete one year manufacutrer warranty and E-mails, normally, will be returned the same business day. Forms of Payment EPC Market accepts all major credit cards including Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (this is the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your order. Credit card charges are made online via secure shopping cart and processed through VeriSign online process gateway. You can also make credit card orders by phone. EPC Market does not process any credit card transactions over Emails. EPC Market also accepts money orders and cashier checks. Orders are processed upon receipt of a money order or cashier check. *Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. EPC Market will make every attempt to meet shipping deadlines. Order Status Once you have placed your order, you will receive confirmation via Email that your order has been received. To check on the status of your order, please contact Customer Service or call 1-(866) 210-1688. Credit Card Declines If your credit card is declined during order processing, you will be notified via Email and/or by telephone within 24 hours. You will have 7 days in which to contact us with a different credit card number or alternative payment method. If after 7 days we have not received a response, your order will be canceled. Free Shipping/Delivery Some items listed on EPC Market are offered with free shipping. This only applies to items shipped to addresses inside the contiguous United States. Drop Shipments For 3rd party drop shipments, it may take 2 extra business days to process the order. Trucking Deliveries All trucking deliveries, including free deliveries, are made via trucking and local transit companies (if available in your area). Unless otherwise stated, standard delivery will be curbside only. You will need to be prepared to unload the package once it arrives. You will be contacted prior to delivery to schedule a convenient drop-off time. If you require special handling, please contact the Service Department prior to ordering to make arrangements. Additional charges may apply to all deliveries, even if "free delivery" is stated for the product in question. These charges are due to unusual road/driveway circumstances that restrict, hamper or delay delivery. Products delivered by trucking can not be canceled once the trucking company has picked up the item. Damaged Shipment Before signing for any trucking delivery, examine all items for signs of damage. If any damage is found, make certain the delivering agent notes the damage on the release form. Customer must notify a EPC Market service representative within 5 business days if product arrives damaged or defective, so a RMA claim can be made. For your protection, please do not sign for merchandise until you inspect for damage. We make every effort to prevent shipping damage, however, please keep the original shipping carton and take the following important steps if there appears to be shipping damage: 1) Quickly contact your local UPS, FedEx or Postal office for a Damage Inspection report. 2) Request that UPS, FedEx or Postal office return the merchandise to the address listed on the package. Please do NOT return the merchandise yourself. This may delay your reorder or credit. 3) Please feel free to call or email our Customer Service Team with any further questions. Please note, vendor policies for handling defective merchandise supersede EPC Market's policy. EPC Market will not issue credit for products damaged in shipment after 24 hours of receipt Out-of-Stock Items If for some unforeseen reason an item is no longer available, or will be backordered for an extended period of time, you will be notified immediately. Sales Tax No Sales Tax will be collected (except for shipment to a California address). California - 8.75%: If your order is being sent to a California address, a sales tax of 8.75% will be collected. Returns Information Defective Product Returns: EPC Market offers a 30 day (from the date customer received) replacement policy for defective products(shipping charges are not included). Prior to returning any item, please contact the manufacturer to confirm the item is defective Please note that once delivered, the products listed can not be returned for credit. Any item delivered via trucking can not be refused or returned for credit once in transit. If a trucking delivery is refused, charges will be incurred. These charges may include, but are not limited to, delivery and return transit costs and storage fees. Non-Defective Product Returns: Non-defective ("Buyers Remorse") products can be returned within 7 days if returned unopened. For a "buyer's remorse" return a 15% restocking fee may apply and customer is responsible for shipping both ways. Items that have been opened can be returned, but will be subject to shipping charges plus 15% restocking fee to cover testing, cleaning, and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts. Return Notes: All returns must be pre-approved by applying for a Return Authorization Request Form. To accomplish this, please fill in the returns authorization request form, including a detail reason for returning. Not providing the detailed information requested will delay the returns process. Any item returned or refused without applying for an Return Authorization Request Form, will be subject to a 15% restocking fee. Once your request has been received, you will be contacted within 5 business days with a Return Authorization number and instructions for sending back the item(s). The Return Authorization number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. Once shipped, Email the tracking number(s) to us with your order number. We will notify you via Email of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of mis-shipment. Please allow 1 billing cycles for your credit to be posted to your account. -------------------------------------------------------------------------------- EPC Market, Inc. Customer Service 43494 Ellsworth Street # 7 Fremont, CA 94539 (M - F 8:30 AM - 6:30 PM PDT) (Customer Service): 510-770-0288, 1-866-210-1688 (toll free) E-mails |
| General Information info@epcmarket.com Customer Service Department services@epcmarket.com Purchasing Department sales@epcmarket.com Business Development Department marketing@epcmarket.com IT Department Webmaster@epcmarket.com |
| Selling online since 1999 |
| Toll Free: 877-770-0288 Tel: 510-770-0288 E-mail: sales@epcmarket.com © All Rights Reserved |